Privacy & Data

Jayabaji Privacy Policy – How We Protect Your Data

Your personal information belongs to you. This policy explains exactly what jayabaji collects, why we collect it, how we use it, and what rights you have over it. No vague language, no surprises.

Last Updated: January 2025
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Our Privacy Commitments

Six Ways Jayabaji Protects Your Privacy

These aren't just policy statements — they're the actual practices built into how jayabaji handles your data every day.

End-to-End Encryption

All data transmitted between your device and jayabaji's servers is encrypted using 256-bit SSL. Your login credentials, payment details, and personal information are never sent in plain text.

No Data Selling — Ever

Jayabaji does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the jayabaji ecosystem and is used only to operate your account.

Minimal Data Collection

Jayabaji only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We don't collect data just because we can.

No Password Storage

Jayabaji never stores your password in plain text. Passwords are hashed using industry-standard cryptographic methods. Even jayabaji staff cannot see your password — only you know it.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to [email protected] and we'll respond within 24 hours.

Marketing Opt-Out Respected

If you opt out of marketing communications, jayabaji stops sending them immediately. We don't use third-party channels to reach you after you've opted out on our platform.

1 Who We Are

Jayabaji operates the online gaming platform available at jayabaji.one. We provide sports betting, live casino, slots, and other gaming services primarily to players in Bangladesh. When this policy refers to "jayabaji", "we", "us", or "our", it means the jayabaji platform and its operating entity.

This Privacy Policy applies to all personal data collected through the jayabaji website, mobile app, customer support channels, and any other service we operate. It explains how we handle your data in plain terms so you always know where you stand.

If you have any questions about this policy or how jayabaji handles your data, contact us at [email protected] at any time.

2 Data We Collect

Jayabaji collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers where necessary.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Email address, phone number Registration form, account settings
Financial Data Payment method type, transaction history, deposit/withdrawal amounts Payment processing, account activity
Technical Data IP address, device type, browser, operating system Automatically on platform access
Usage Data Games played, bets placed, session duration, login history Automatically during platform use
Communications Data Support chat logs, email correspondence When you contact jayabaji support

Jayabaji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

Jayabaji never stores full payment card numbers. Payment processing is handled by certified payment providers and only tokenised references are retained on our systems.

3 How We Use Your Data

Every piece of data jayabaji collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described here:

  • Account Management — To create, maintain, and secure your jayabaji account, including identity verification and password recovery.
  • Transaction Processing — To process deposits, withdrawals, and bonus credits accurately and securely.
  • Legal Compliance — To meet anti-money laundering (AML), know-your-customer (KYC), and other regulatory obligations applicable to online gaming operators.
  • Fraud Prevention — To detect and prevent fraudulent activity, account abuse, and prohibited conduct as defined in our Terms and Conditions.
  • Responsible Gaming — To monitor gaming patterns and apply responsible gaming tools where necessary to protect players from harm.
  • Customer Support — To respond to your queries, resolve disputes, and improve our support quality.
  • Platform Improvement — To analyse usage patterns and improve the jayabaji platform, game selection, and user experience.
  • Marketing Communications — To send you promotional offers and updates, but only if you have opted in to receive them. You can opt out at any time.

Jayabaji does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players, except where required by law or responsible gaming obligations.

4 Legal Basis for Processing

Jayabaji processes your personal data on the following legal grounds:

  • Contractual Necessity — Processing required to fulfil our obligations under the Terms and Conditions you agreed to when registering, including account operation and payment processing.
  • Legal Obligation — Processing required to comply with applicable laws, including AML regulations, KYC requirements, and tax reporting obligations.
  • Legitimate Interests — Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
  • Consent — Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing

Jayabaji does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary:

  • Payment Providers — bKash, Nagad, Rocket, and banking partners receive the minimum data required to process your transactions securely.
  • Identity Verification Services — Third-party KYC providers may receive identity documents to complete verification. These providers are contractually bound to handle your data securely and use it only for verification purposes.
  • Game Providers — Game software providers may receive a pseudonymous player identifier to operate game sessions. They do not receive your name, contact details, or financial information.
  • Legal Authorities — Jayabaji will disclose data to law enforcement or regulatory authorities when legally required to do so, such as in response to a valid court order or regulatory investigation.
  • Business Transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified before any such transfer takes effect.

All third parties who receive jayabaji player data are required to maintain appropriate security standards and are prohibited from using your data for their own commercial purposes.

6 Cookies and Tracking

Jayabaji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the cookies we use:

Cookie Type Purpose Required?
Essential Cookies Keep you logged in, maintain session security, enable core platform functions Yes — cannot be disabled
Functional Cookies Remember your language preference, display settings, and game history Optional
Analytics Cookies Understand how players navigate the platform to improve user experience Optional
Marketing Cookies Track which promotions you've seen to avoid showing the same offer repeatedly Optional — requires consent

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use the core jayabaji platform, though some personalisation features may not work as expected.

7 Data Retention

Jayabaji retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs.

  • Active Account Data — Retained for the lifetime of your account plus a minimum of 5 years after closure, as required by AML regulations.
  • Transaction Records — Retained for a minimum of 7 years to comply with financial record-keeping obligations.
  • Support Communications — Retained for 3 years after the last interaction, or longer if related to an ongoing dispute.
  • Marketing Data — Retained until you opt out, after which it is deleted within 30 days.
  • Technical Logs — Retained for 12 months for security and fraud prevention purposes.

When data is no longer required, jayabaji securely deletes or anonymises it so it can no longer be linked to you as an individual.

8 Your Privacy Rights

As a jayabaji player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the specific request.

Section 8 Continued

Your Data Rights at Jayabaji

These rights are yours. Jayabaji will respond to all data requests within 24 hours.

Right to Access

Request a copy of all personal data jayabaji holds about you. We'll provide it in a readable format within 24 hours.

Right to Rectification

If any of your data is inaccurate or incomplete, you can request a correction at any time through your account settings or support.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.

Right to Restrict Processing

Ask jayabaji to pause processing of your data while a dispute or correction request is being resolved.

Right to Portability

Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Object

Object to jayabaji processing your data for marketing purposes or on the basis of legitimate interests. We will stop immediately upon a valid objection.

9 Data Security

Jayabaji takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

  • All data in transit is protected by 256-bit SSL/TLS encryption.
  • Data at rest is stored on encrypted servers with restricted access controls.
  • Access to player data within jayabaji is limited to staff who genuinely need it to perform their role, and is logged for audit purposes.
  • Payment data is processed through PCI-DSS compliant payment providers. Jayabaji does not store full card numbers or CVV codes.
  • Regular security assessments and penetration testing are conducted to identify and address vulnerabilities.
  • Two-factor authentication is available for player accounts and is mandatory for all internal staff accounts.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security concern related to your jayabaji account, please contact [email protected] immediately.

In the unlikely event of a data breach that affects your personal data, jayabaji will notify you promptly and take immediate steps to contain and investigate the incident.

10 Children's Privacy

Jayabaji's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on jayabaji, please contact us immediately at [email protected].

Upon receiving such a report, jayabaji will promptly verify the account, close it if the player is found to be underage, and securely delete all associated personal data. Any funds deposited by an underage player will be returned to the original payment source.

Jayabaji uses age verification checks during registration and KYC processes to prevent underage access. If you are under 18, please do not attempt to register on this platform.

11 Changes to This Policy

Jayabaji may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your data, jayabaji will notify registered players via email or an in-platform notification before the changes take effect. We recommend reviewing this policy periodically so you are always aware of how your data is being handled.

Continued use of the jayabaji platform after a policy update constitutes your acknowledgement of the revised terms. If you disagree with any change, you may request account closure by contacting support before the change takes effect.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how jayabaji handles your personal data, our team is available around the clock:

  • Email: [email protected]
  • Live Chat: Available within the platform after login — average response under 3 minutes
  • Data Requests: Send to [email protected] with subject line "Data Request" and your registered account email

For information on your rights as a player, visit our Terms and Conditions page. For responsible gaming support, visit the Responsible Gaming page.

Play With Confidence

Your Privacy Is Protected — Start Playing Today

Jayabaji is built on trust. Now that you know exactly how we handle your data, create your account and enjoy a safe, secure gaming experience.

18+ only. Please play responsibly. Responsible Gaming